Project Management, Email handling, Customer Support Management for online retail stores, research, Data entry, Social media marketing, Word, Excel, Powerpoint Specialist, order processing, blog set up and web content administration/management - drupal, typepad, wordpress, blogger, squarespace.
- Email handling
- Proficient in MS Word, Excel and Powerpoint
- Article submission/syndication
- Transcription; transcript editing
- Knowledgeable in basic HTML
- Blog management - wordpress, blogger, typepad, Drupal, Squarespace
- Social Media Marketing
- Order processing
SERVICE PROVIDER/INDEPENDENT CONTRACTOR:
Odesk.com (Jan 2010 - Present)
NATURE OF JOB: Project Management, virtual team management, virtual administrative support, set up Wordpress blog, blog administrator, data entry, Ad Reviewer, Lead Generation - research, email support and more.
CUSTOMER SERVICE MANAGER
NATURE OF JOB: Manage a team of customer support staff, resolve escalated issues, ensure that all customer service processes and goals are met. Process orders and provide order status updates.
WEB CONTENT MANAGER
NATURE OF JOB: Maintain item availability online and make sure that all price info are up to date.
RESEARCH TEAM LEADER / PROJECT MANAGER
Research niche specific media information per client’s specification, create medialist in excel and submit on or before specified deadline; article submission / syndication; track results by recording data in excel; transcribe interviews / teleconferences; send email requests and queries to various mailing lists; find speaking opportunities; blog site update (wordpress, blogger.com, typepad)
RESEARCHER / DATABASE ADMINISTRATOR
NATURE OF JOB: Research and create book summaries and upload in wiki database; contact publishers and authors via email; post contents sent by book publishers and authors; research, write and re-write book summaries; web reviews; write blogs; submit articles to article submission sites; Simple SEO tasks
DATA ENTRY SPECIALIST
TRANSCRIPTIONIST / RESEARCHER
Management Pioneering Team